Shipping Policy

1. Our Services

Hyre is a courier and cargo booking platform that connects customers with courier and cargo partners for domestic and international shipments. Depending on your shipment and destination, available options may include:

Courier delivery for documents and parcels
Cargo booking for larger or bulk shipments
Domestic and international shipping

Exact service availability, delivery speed, and coverage vary by partner, route, and destination, and may change without notice.

2. Rates and Pricing

Shipping and cargo rates depend on factors such as:

Package or cargo weight and dimensions
Origin and destination
Selected service or courier/cargo partner
Any special handling or documentation requirements

Rates shown at the time of booking are estimates and may be adjusted based on actual shipment details verified by us or our courier/cargo partners. For current rates, use our platform or contact our customer support.

3. International Shipping and Customs

For international shipments, please note:

Customs duties, taxes, and other government charges are generally not included in our quoted rates unless stated otherwise
The sender and/or recipient is responsible for complying with customs regulations and for any applicable duties, taxes, or charges
Customs clearance is handled by relevant government authorities and is outside Hyre's control; delivery times may vary accordingly
Certain items may be restricted or prohibited depending on the destination country; customers are responsible for confirming what can be legally shipped

4. Tracking Your Shipment

Where supported by the courier or cargo partner handling your shipment, tracking information will be made available to you once your booking is processed. You can check shipment status:

On our website or platform using your booking or tracking reference
By contacting our customer support team

Tracking detail and update frequency depend on the partner fulfilling the shipment and may not be available in real time for all routes.

5. Delivery Times

Any delivery timeframes shown on our platform or communicated by our team are estimates only and are not guaranteed. Actual delivery may be affected by factors including:

Weather conditions, natural disasters, or other events beyond our control
Customs clearance for international shipments
Incorrect, incomplete, or unreachable recipient information
Operational delays at courier or cargo partners
High-volume periods (holidays, peak seasons, etc.)

Hyre facilitates bookings with third-party courier and cargo partners and is not liable for delays or losses arising from circumstances outside our reasonable control.

6. Booking and Acceptance of Shipments

Placing a booking on our platform is a request for service, not a guarantee of pickup or acceptance. Hyre and our courier/cargo partners reserve the right to:

Decline, cancel, or hold any booking for reasons including inaccurate information, restricted contents, or unavailability on a given route
Request additional details, documentation, or verification before accepting a shipment
Re-weigh, re-measure, or inspect a shipment and adjust pricing accordingly before dispatch

7. Packaging Requirements

Customers are responsible for packaging their shipment adequately for its size, weight, and handling method. As a general guide:

Use packaging appropriate to protect contents during handling and transit
Fragile, liquid, or perishable items should be clearly marked and packed with suitable protective material
Labels, addresses, and any required documentation should be accurate, legible, and securely attached

Hyre and our courier/cargo partners are not responsible for damage resulting from inadequate or improper packaging.

8. Prohibited and Restricted Items

Certain items cannot be shipped through our platform, or may require special handling, permits, or declarations. These generally include (but are not limited to):

Illegal goods, narcotics, or substances prohibited under applicable law
Hazardous, flammable, explosive, or dangerous materials
Weapons, ammunition, or related items unless permitted and properly declared
Live animals, perishable goods, or currency, unless a specific service supports them
Counterfeit goods or items infringing intellectual property rights

Specific restrictions vary by courier/cargo partner and destination country. Customers are responsible for confirming that their shipment complies with all applicable restrictions before booking. Hyre reserves the right to refuse or halt any shipment found to contain prohibited or undeclared items.

9. Inspection of Shipments

Hyre, our courier/cargo partners, customs authorities, or other regulatory bodies may inspect, open, or screen a shipment where required by law, safety procedures, or partner policy. This may occur without prior notice and may affect delivery timelines.

10. Liability and Insurance

Shipments are handled subject to the terms and liability limits of the courier or cargo partner fulfilling them. Unless otherwise stated at booking:

Liability for loss or damage may be limited and may not cover the full declared value of a shipment
Optional insurance or declared-value coverage, where available, may be added at an additional cost during booking
Hyre acts as a facilitator between customers and courier/cargo partners and does not independently insure shipments unless explicitly stated

Customers are encouraged to review available coverage options and consider additional insurance for high-value or sensitive shipments.

11. Damaged, Lost, or Delayed Shipments

If a shipment is damaged, lost, or significantly delayed:

Report the issue to our customer support as soon as possible, and in any case within the timeframe specified for the relevant service
Retain original packaging, photos, and any documentation, as these may be required to process a claim with the responsible courier/cargo partner
Claims are subject to investigation and the terms of the partner handling the shipment; outcomes and any compensation are not guaranteed

12. Payment for Shipping and Cargo Services

Payment terms may vary by service and are indicated at the time of booking. This may include prepayment, payment on pickup, or payment on delivery where supported. Additional charges (such as re-weighing, redelivery, storage, or customs-related fees) may apply and will be communicated where possible before being charged.

13. Delays and Circumstances Beyond Our Control

Hyre and our courier/cargo partners are not liable for delays, failures, or losses caused by events beyond reasonable control, including but not limited to natural disasters, extreme weather, strikes, civil unrest, government action, customs holds, transport disruptions, or other force majeure events.

14. Cancellations and Refunds

Cancellation and refund eligibility depends on the status of the booking and the policies of the courier/cargo partner involved. Generally:

Bookings cancelled before pickup or processing may be eligible for a full or partial refund
Bookings already in transit or processed by a partner may not be eligible for cancellation or may incur charges
Refunds, where applicable, are processed to the original payment method within a reasonable timeframe

15. Address and Recipient Details

Customers are responsible for providing accurate and complete sender and recipient details, including address, contact number, and any identification required for delivery. Hyre and our courier/cargo partners are not responsible for delays, misdelivery, or additional charges arising from incorrect or incomplete information provided at booking.

16. Changes to This Policy

Hyre may update this Shipping Policy from time to time to reflect changes in our services, partners, or applicable regulations. Updates will be posted on this page, and continued use of our platform after changes take effect constitutes acceptance of the revised policy.

17. Contact Us

For questions about this Shipping Policy or a specific booking, please reach out to our customer support team through our website or app.